Main Duties and Responsibilities:
Technical/ Customer Support:
- Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
- Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.
Technical Expertise:
- Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
- Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience.
Continuous Process Improvement:
- Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.
Customer Advocacy/Customer Success:
- Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams...