What is the role?

We're hiring for a Help Desk Analyst Intern, contract until December 2025. Pet Valu is growing at an incredible rate, and we need a dynamic, independent problem‑solver to join our Help Desk team! We're a laid‑back, tight‑knit team with a thirst for providing the best service possible to our great clients, and you'll be working with these awesome retail clients to solve their challenges over the phone or by email.

What will you do?

• Take calls from store and Head Office users, troubleshooting, assisting or redirecting as necessary.
• Log calls received in the database and maintain problem reports.
• Assist in POS procedure documentation.
• Update relevant information in the help‑desk database.
• Follow up with relevant users for updates on problems passed on to them.
• Participate in maintenance of POS Test Scripts and Test Sets.
• Participate in testing of new releases of in‑house d...