London

A fantastic opportunity has arisen for an experienced IT Service Management leader to join a large, complex organisation embarking on a significant service transformation journey.

This role is ideal for a Senior Service Delivery or IT Operations leader with a strong background in service design, supplier governance and customer-focused service excellence. This would suit someone coming from retail, entertainment or ticketing.

You will be responsible for shaping and leading the IT service function, driving operational performance, enhancing customer experience, and ensuring the effective delivery of services across a diverse technology landscape.

Key Responsibilities

• Lead and evolve the organisation's IT Service Management capability
• Develop and implement modern service operating models and governance frameworks
• Manage strategic relationships across multiple technology partners and managed service providers...