City: Lysaker- Job Function: Other**Head of Priority Customer Service**:
- SAS Customer Service is made up of five teams across three countries: Vendor & Process, Digital & Analytics, Liability, Operations, and Priority Customer Service. Together, these teams manage millions of customer interactions each year, with a mission to deliver exceptional experiences through digitalization, automation, and process excellence. The Priority Customer Service Center plays a crucial role in ensuring that our most valued customers receive world-class service at every touchpoint. The team today consists of 22 colleagues, including two team leads.
We are now seeking a skilled and engaging Head of Priority Customer Service to lead the team and continue delivering excellence.
**Challenges you will work on**:
- Lead, coach, and inspire a high-performing team
- Ensure top-tier service quality and drive KPI-based performance improvements
- Optimize processes and workflows to reduce custom...