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Head of Operations

Company: Polo Hotels Group

Location: kolkata, London

Posted: June 14, 2026

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Position Details

Key Responsibilities

Strategic Leadership

  • Develop and execute the operational strategy aligned with the Group‘s vision, business goals, and growth plans.
  • Drive operational excellence across all properties.
  • Establish annual business plans, budgets, and operational targets for all units.
  • Lead expansion, pre-opening, and transition projects across the group.
  • Identify opportunities for revenue enhancement and cost optimization.



Multi-Property Operations Management

  • Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
  • Ensure consistent implementation of brand standards, SOPs, and guest service protocols
  • Monitor operational KPIs and drive performance improvements across all properties
  • Conduct regular property reviews and operational audits
  • Ensure seamless coordination between units and co...