Lead end-to-end IT service delivery across retail stores, e-commerce platforms, corporate systems, supply chain solutions and Operational Technology.
Ensure operational excellence across core platforms such as SAP, Unified Commerce, WMS, OMS, and other backend applications supporting HR, Finance, and Logistics.
Maintain service quality by overseeing incident, problem, change, and release management.
Enable and support seamless omni-channel processes, including click-and-collect, real-time inventory visibility, and cross-channel order fulfillment.
· Stakeholder Engagement
Partner with business leaders across retail, HR, supply chain, Buying & Merchandising and finance to align IT services with strategic goals.
Act as the escalation point for major service disruptions and proactively manage communication with stakeholders.