Job Description

Job Description: Head of Customer Experience

Job Title
Head of Customer Experience
Job Description
Job Description: Head of Customer Experience
Location: London
Department: Operations
Reports to: Director of Operations, IG Group
Role Overview
As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. This senior leadership role combines strategic transformation, operational excellence, and human-centred innovation to deliver exceptional, data-driven experiences that strengthen loyalty and commercial growth. Leading a multi-regional customer experience function with responsibility for a team of ~100 people.
You will lead large-scale change across digital, human, and automated channels — creating a seamless...