Head of Aftersales Americas

Hybrid – Americas.

Responsibilities

• Define and lead the Regional Aftersales Strategy, establishing standards, operating models, and governance mechanisms across markets.
• Create and lead the Regional Aftersales Center of Expertise, consolidating knowledge and scaling best practices, tools and methodologies across the region.
• Act as a strategic partner and challenger to market Aftersales leaders, driving the development of the spare parts business and overall Aftersales management to ensure profitability, a strong customer experience and higher retention.
• Drive regional performance through the definition and monitoring of key KPIs, optimizing profitability, operational efficiency and customer experience.
• Align and manage regional and local stakeholders, influencing in a matrix environment to ensure consistent results across the region.

Qualifications

• 5+ years of...