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Head of After Sales

Company: Loro Piana

Location: Italy, London

Posted: June 14, 2026

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Position Details

Position

The Head of After Sales will be responsible for the strategy, management, and optimization of all Loro Piana after-sales activities, ensuring maximum customer satisfaction and loyalty. The role involves defining and implementing a global Service Portfolio and related guidelines, overseeing support services, spare parts management, and warranties, and ensuring an end‑to‑end, consistent after‑sales experience across regions and product categories, while actively contributing to business growth and brand reputation.

Job responsibilities

Strategy and Development:

  • Define and implement the global after-sales strategy in alignment with overall company objectives, with end‑to‑end ownership of the after‑sales transformation roadmap;

  • Identify opportunities for improvement and innovation in after-sales processes and services;

  • Monitor market trends and industry best practices to keep the company at ...