Elevate guest satisfaction in your role as a Guest Services Manager in Havelock, Ontario. This full-time management position emphasizes policy development, team leadership, and customer service excellence.
As a key member of the hospitality team, you will ensure smooth daily operations, conduct performance reviews, and oversee staff training. Your ability to negotiate with clients and address any guest concerns will enrich the customer experience at our hotel or resort. You will also prepare financial budgets and marketing plans to drive performance.
Key Responsibilities:
• Develop operational policies and procedures
• Conduct ongoing training for team efficiency
• Negotiate usage agreements with clients
• Monitor revenue and expense budgets
• Assist guests with specific needs and concerns
Requirements:
• 1-2 years experience in hotel management
• College certificate or diploma required
• Proficiency in MS Word, Excel, and Outlook
• Must work on-site...