Join the Harbour Hopper team as a Tours Operations Supervisor this season. Directly impact guest enjoyment through team leadership and quality oversight in daily tour operations.
As a supervisor, you will not only lead the operations but also serve as a Tour Guide or Customer Service Agent, gaining firsthand insight into guest interactions. Your responsibilities include monitoring tour quality, scheduling staff shifts, and fostering a collaborative environment for continuous improvement in service excellence.
Key Responsibilities:
• Evaluate and enhance tour quality based on feedback
• Schedule guides and Sales & Customer Service Representatives
• Implement creative elements to enrich guest experiences
• Support operations logistics and handle mechanical issues
• Ensure staff compliance with company service standards
Requirements:
• Leadership and excellent organizational skills
• Strong problem-solving capabilities
• Experience in customer service role...