Guesthouse Manager (Live-in)

Location: Hermanus, Western Cape
Property: 4-Star Guesthouse
Position Type: Full-Time, Permanent
Accommodation: Live-in position with on-site accommodation provided Position Overview

We are seeking a professional, hands‑on, and guest‑focused Guesthouse Manager to oversee the daily operations of our 4-star guesthouse in Hermanus. The successful candidate will be responsible for ensuring exceptional guest experiences, maintaining high hospitality standards, managing staff, and driving the overall performance and reputation of the establishment.

Key Responsibilities Guest Experience & Customer Service Welcome and check in guests in a professional and friendly manner. Ensure all guests receive exceptional service throughout their stay. Address guest requests, concerns, and complaints promptly and effectively. Manage guest communications via email, telephone, and online booking platforms. Maintain high guest satisfaction ratin...