Position Summary Hotel Equities, a multi-award-winning hotel development and hospitality management company, is searching for a remarkable Guest Services Manager for the Stoneridge Mountain Resort, Canmore, AB.

Essential Job Duties & Responsibilities

Helps manage the guest experience from pre-arrival to departure and everything in between by facilitating room assignments, maintaining incoming and monitoring reservations, and managing the expectations of all guests.

Communicate daily operations to teams and leaders in daily team briefings and relays any updates to the Operations Manager and Assistant General Manager.

Find solutions to guest challenges, problem solving with team members and maintaining the upkeep of the Guest Services team’s administration.

Supervise, train, and motivate guest service staff, including front desk, bell, and valet team members.

Maintain knowledge of hotel services, amenities, and local attractions to pr...