**General Information**:
- Country/Region- Mexico- Province/City- Riviera Maya- Location- Rosewood Mayakoba- Department- Rooms - Front Office- Job Type- Full-time PermanentROSEWOOD MAYAKOBA
Position : Guest Relations Manager
Division : Rooms Division
Reports To : Guest Relations Manager
Responsible For : All Guest Relations
SCOPE
The Guest Relations Manager Reports to (Guest Relations Director, Associate Director of Rooms, Rooms Director, Resort Manager and Managing Director)
Considering the constant shift of the market, the improvement of its own career, being polyvalent, and managing several tasks is imperative. Leading the strategic planning and execution of all Guest Satisfaction indicators prior to, during, and after guest visits. Working closely with all operational departments (F&B, Rooms, Finance, HSK, Residences, Rosebuds, Security, etc.) to super exceed in all areas of guest satisfaction while adhering to all Rosewood Hotels and Resorts brand standards...