SWOT Hospitality is seeking to recruit for the

Monasty Hotel, Autograph Collection in Thessaloniki

Guest Relations Agent

About the role:

• To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
• Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
• Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
• Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
• Show commitment to guests when dealing with their concerns or challenges offering feedback...