Overview

Reporting to the Supervisor, Guest Experience & Ticket Operations, the Guest Experience Ticket Operations Representative Lead oversees event ticket service delivery at venues managed by Regina Exhibition Association Limited (REAL). This role ensures a friendly environment and guest safety by greeting patrons, addressing ticketing needs, scanning tickets, resolving issues, and upholding venue policies with professionalism. The Lead must be attentive and empathetic, handling multiple guest concerns with expertise and the ability to elevate issues when necessary.

What You Will Do

• Provide Ticketing Computer System & Ticket Purchasing Experience
  • Accurately operate ticketing systems, scanners, printers and other technologies to sell tickets for events held at REAL venues.
  • Assist customers with purchasing decisions describing venue layouts and seating locations clearly and concisely.
  • Navigate multiple apps, includi...