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Guest Experience Officer

Company: Portugal Active

Location: Viana do Castelo, London

Posted: June 04, 2026

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Position Details

Who We Are?


We are a fast-growing company operating at the intersection of real estate, hospitality, and investment management, focused on delivering high-quality private hotels and short-term rental experiences.


Working closely with property owners and guests, we manage premium assets with a strong emphasis on service excellence, operational efficiency, and attention to detail.


Our team is based in Viana do Castelo, driven to raise the hospitality standard to luxury.


The Role:


We are looking for a customer-focused and detail-oriented Junior Customer Support to act as a key point of contact for our guests.


This role is central to ensuring exceptional guest experiences, smooth communication, and consistently high service standards across our portfolio.


What You’ll Do:


Act as the main point of contact for guests before, during, and after their stay.