Enjoy the Team at Chia Laguna Resort !
We are looking for two Guest Experience Agent who will be responsible for ensuring exceptional guest experiences by providing personalized attention, enhancing the overall quality of service in all the areas of the resort.
This role requires strong interpersonal, problem-solving, and leadership skills to maintain high levels of guest satisfaction.
Main Duties & Tasks:
- Handle the Guest’s request during the pre-arrival phase of the reservation, following the Department’s Procedures and SOPs.
- Anticipates and identifies guests and Vip’s desirers/expectations.
- Ensures an high level of excellence in customer service: guests needs are...