Drive customer loyalty at Groupe Nordik as the Senior Manager of the Contact Centre. This key position focuses on strategic leadership, enhancing customer experience in a multi-location wellness setting.
As a leader with at least five years of experience, you will define and implement the vision for the contact centre, aligning it with corporate objectives. Your role offers the chance to elevate team performance, instill a culture of appreciation, and drive innovations that enhance guest interactions. With a strong analytical mindset and exceptional communication skills, you will directly impact our service quality and operational success.
Key Responsibilities:
• Develop and align operational vision for contact centre
• Drive key performance indicators for customer service success
• Engage and mentor agents in a hybrid working environment
• Handle escalations and transform customer feedback
• Oversee compliance and security for operations
Requirements:
• Coll...