Mercier Consultancy MD is seeking a Greek Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation provided. This is a fantastic opportunity for Greek speakers to deliver outstanding customer service in a dynamic, multicultural environment and advance their career.

Key Responsibilities

• Provide excellent customer support and solutions to Greek-speaking clients via phone, email, and chat.
• Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Maintain accurate records of all customer interactions using CRM systems.
• Collaborate with internal teams to resolve complex customer concerns effectively.
• Stay updated on products, services, and company policies to provide accurate information.
• Contribute to continuous improvement of customer service processes and client experiences.

Requirements

• Fluency in Greek (speaki...