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In this role you will:
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Initiate ongoing screening for active workers as required.Collaborate with key stakeholders throughout the workforce security screening process.Assess and interpret the level of complexity of WSS files that require adjudication (Tier I, II, and III), escalate as required.Conduct Tier I review (identify discrpencies and errors) and adjudication (FTE and contingent workers as required).Monitor, track and report on WSS activities and KPIs to identify trends and program improvement opportunities.Train new team members on processes and procedures. Continuously improve the training experience and update desktop procedures, training guides and job aids as necessary.Ensure proper usage of knowledge management and ca...