Job Overview

We are looking for a Global Team Leader, Customer Care & Operations, who will report to the global dealer services and customer care manager and be tasked with successfully and effectively managing the performance of our global customer care & operations team.

You will be responsible for guiding a team of customer service specialists to resolve issues, win back and retain our most valued customers.

Responsibilities

• Lead, coach, and support a team to develop creative solutions for complex customer issues through discussions and written communications.
• Identify and escape customer dissatisfaction to higher management to enhance operational processes.
• Strike a balance between business needs and customer satisfaction by implementing best practices in customer experience.
• Foster relationships with other functions and departments within the company to mobilize the right resources at the right time to optimize ...