Elevate daily operations in investor trading as a Global Fund Specialist at MUFG. Enhance workflow management, ensure timely case routing, and troubleshoot issues in this hybrid role.
In this role, you will be central to the operational success at MUFG Investor Services. With your strong focus on managing Appian workflows, you’ll ensure that tasks are efficiently routed and monitored. Your effective communication skills will help resolve issues quickly while maintaining a collaborative environment.
Key Responsibilities:
• Manage and monitor all Appian queues daily
• Lead email categorisation and fix misrouting issues
• Conduct periodic checks to maintain SLA timelines
• Escalate high-risk or urgent items quickly
• Update the Appian Admin Portal for effective management
Requirements:
• Experience managing workflows or operational queues
• Strong prioritisation and urgency assessment skills
• Clear and confident communicator
• Organised and detail-orie...