Become a key player in the GIAC Insights team at TD as a Specialist, utilizing data to improve operations and customer experiences in Montréal, Quebec. This hybrid position focuses on advanced analytics and performance tracking.
The Specialist will support TD Insurance's Data, Analysis & Insights team, engaging extensively with business partners. You will analyze customer interactions and transactions, develop forecasting capabilities, and deliver actionable insights to various stakeholders. Your expertise in BI tools will be essential for creating impactful presentations and dashboards.
Key Responsibilities:
• Analyze customer interaction data for performance insights
• Develop predictive models for call volume and service metrics
• Track and present KPIs to stakeholders effectively
• Conduct funnel analyses to identify key drivers of performance
• Collaborate with operations to enhance decision-making
Requirements:
• Bachelor's degree in Statistics, Finance...