Montreal, Canada

Full time on site

Operations

Experienced

full_availability

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Job Summary

We are seeking a highly driven and detail‑oriented Assistant Operations Manager to support day‑to‑day operations within our fast‑paced BPO environment. The ideal candidate will have strong call center experience, the ability to work effectively under pressure, excellent analytical and reporting skills, and proven capability in managing teams and driving operational performance.

This role is ideal for a proactive professional who thrives in high‑volume environments, understands data and numbers deeply, and can convert insights into actionable improvements while supporting operational leadership.

Key Responsibilities

• Support the Operations Manager in overseeing daily BPO / call center operations to ensure service levels, SLAs, and KPIs are consistently met
• Ma...