We're partnering with a leading international customer experience provider to recruit German-speaking Customer Service Advisors for a well-established telecommunications support project in Greece. This role is fully focused on delivering high-quality customer support and ensuring a smooth, positive experience for end users.
Your Role
- Act as the first point of contact for customers via phone, email, and chat
- Handle inquiries related to services, billing, contracts, and general account support
- Troubleshoot basic technical issues and guide customers step by step toward resolution
- Clearly explain products, services, and procedures in a customer-friendly way
- Resolve complaints professionally, ensuring customer satisfaction and first-contact resolution
- Accurately document all interactions in internal systems
- Follow established processes, quality standards, and data protection guidelines
- C...