Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
Key Responsibilities
Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat
Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies
Effectively manage and resolve customer complaints to maintain high satisfaction levels
Document all customer interac...