Mercier Consultancy is pleased to receive applications for the position of German Speaking Support Agent at a leading airline booking company, located in Greece. This position offers an excellent opportunity for individuals fluent in German who are passionate about delivering outstanding customer service in the travel industry. As part of our team, you will assist German-speaking customers with their airline bookings, ensuring a smooth and positive experience.

Key Responsibilities

• Provide expert customer support to German-speaking clients regarding airline bookings and related inquiries.
• Assist customers with flight reservations, cancellations, changes, and payment processing.
• Resolve complaints and issues promptly to ensure customer satisfaction.
• Maintain accurate records of customer interactions in CRM systems for effective follow-up.
• Collaborate with internal teams to address complex requests and ensure service quality.
• S...