Mercier Consultancy MD is delighted to invite applications for the position of German-Speaking FinTech Customer Experts to join our dynamic team in Greece. This role is focused on delivering exceptional customer support to German-speaking clients in the financial technology industry, with the advantage of paid relocation assistance to Greece.

Key Responsibilities

• Provide high-quality customer service and support to German-speaking FinTech clients through phone, email, and chat channels.
• Assist customers with inquiries regarding financial products, transactions, account issues, and technical troubleshooting.
• Document customer interactions and maintain accurate records in CRM systems.
• Collaborate with internal teams to resolve complex customer problems and enhance service delivery.
• Stay informed about FinTech market trends, product developments, and regulatory standards.
• Offer constructive feedback to improve process...