Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Streaming TV & Movie Services Department for one of our clients! In this key Entry Level role, you will be the go-to support person for our German-speaking clients, providing them with exceptional assistance as they navigate our streaming services and explore a wide array of TV shows and movies.

This position is perfect for individuals who are passionate about entertainment and customer service. You will play a critical role in enhancing the viewing experience for our users by promptly addressing their inquiries and resolving any issues they may encounter.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with account management, streaming issues, and service features
• Accurately document customer interactions and resolutions within our CRM system
• Co...