Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Support Representative in our Home Entertainment Systems Department for one of our clients! In this Entry Level role, you will provide exceptional support to our German-speaking customers, assisting them with inquiries and issues related to their home entertainment systems. Your expertise in both the technical and customer service aspects will be essential for enhancing our clients' experience.

If you have a passion for technology and a commitment to delivering top-notch customer service, we would love to have you on our team!

Responsibilities

• Answer customer inquiries in German via phone, email, and chat
• Assist customers with troubleshooting and technical support for home entertainment systems
• Document customer interactions and solutions in the CRM system
• Collaborate with internal teams to resolve complex customer issues