Mercier Consultancy is excited to announce a new opening for a German Speaking Customer Support Representative in our Food Delivery Service Department! In this role, you will be the principal point of contact for our German-speaking customers, providing exceptional support and ensuring they have a delightful experience while using our food delivery services.

This position is ideal for individuals with a passion for customer service and an interest in the food industry. You will assist customers with their inquiries, resolve issues, and contribute to making their experience seamless and enjoyable.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist customers with order questions, delivery issues, and service information
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Provide relevant information about menus...