Position: Customer Service Representative
Location: Fully remote in either Romania, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Czechia
Employment type: Full-time
Remuneration: Base salary + bonus
About the role.
We are currently hiring German-speaking Customer Service Representative. As the first point of contact, you'll handle incoming queries, provide clear solutions, and guide customers through internet and landline services.
DUTIES AND RESPONSIBILITIES:
Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience
Support customers with internet and landline services, including billing, basic technical queries, and package information
Provide clear solutions and guidance to resolve customer issues efficiently
Manage and update cases across internal systems with accuracy and attention to detail
Maintain high standards of customer satisfaction and service quality at ...