Mercier Consultancy is seeking dedicated German Speaking Customer Service Representatives to enhance our Imperial Department. In this role, you will be the voice of our brand, providing top-notch support and assistance to our German-speaking customers.

Your primary responsibility will be to communicate effectively in German, addressing inquiries, resolving problems, and guiding clients through our service offerings in the Imperial Department. You will play a pivotal role in ensuring customer satisfaction and fostering lasting relationships.

Responsibilities

• Deliver outstanding customer service in German through various channels including phone, email, and chat
• Handle customer inquiries and provide detailed information regarding our Imperial Department services
• Keep accurate records of customer interactions in our CRM system
• Work closely with internal teams to facilitate resolution of customer issues
• Collect customer feedb...