Mercier Consultancy is in search of a dedicated German Speaking Customer Service Representative for our Veterinary Services Department for one of our clients. In this essential Entry Level role, you will provide compassionate and knowledgeable support to our German-speaking clients, helping them with inquiries related to various veterinary services for their pets.

Your fluency in German will be critical as you assist pet owners with appointment scheduling, service inquiries, and general pet care questions. You will play a vital role in ensuring that clients receive the best possible care and support for their beloved animals.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat regarding veterinary services
• Assist clients with questions about pet health, available services, and appointment bookings
• Resolve customer concerns and complaints in a compassionate and timely manner
• ...