Mercier Consultancy is seeking a skilled German Speaking Customer Service Representative to join our Transportation Department, specializing in rail, shipping, and related services. In this important role, you will provide outstanding support to our German-speaking clients, assisting them with their inquiries and helping them navigate our transportation services.

Your fluency in German will be crucial as you communicate effectively with customers regarding service options, schedules, bookings, and any issues they may encounter. You will play a significant role in ensuring customer satisfaction while contributing to the efficient operation of our transportation services.

Responsibilities

• Deliver high-quality customer service in German via phone, email, and chat concerning transportation services
• Assist customers with inquiries related to rail, shipping, and logistics processes
• Resolve customer issues and complaints in a timely and professio...