Mercier Consultancy is looking for a proactive German Speaking Customer Service Representative to join our Smart Home Technology Department for one of our clients. In this dynamic Entry Level role, you will provide exceptional support to our German-speaking customers, helping them understand and make the most of our innovative smart home products and solutions.

Your fluency in German will be vital in assisting clients with setup inquiries, technical support, and any questions related to their smart home devices. You will serve as a trusted representative, ensuring a seamless customer experience while fostering customer loyalty and satisfaction.

Responsibilities

• Provide high-quality customer service in German through phone, email, and chat regarding smart home technology
• Assist customers with device setup, troubleshooting issues, and understanding product features
• Document customer interactions accurately in our CRM system<...