Mercier Consultancy is pleased to offer an exciting opportunity for a German Speaking Customer Service Representative for our Client, an established iGaming company, based in Greece. In this dynamic role, you will provide exceptional support to German-speaking clients, assisting them with inquiries related to online gaming, account management, and customer experience.

Your fluency in German will be essential in addressing customer questions, resolving issues, and ensuring a safe and enjoyable gaming experience for our users. You will be a vital part of a team dedicated to delivering the highest level of service in the fast-paced iGaming industry.

Responsibilities

• Provide outstanding customer service in German through various channels including phone, email, and live chat
• Assist customers with account registration, game inquiries, and payment processing
• Handle customer complaints and technical issues efficiently and courteously
• Doc...