Mercier Consultancy is seeking a dedicated German Speaking Customer Service Representative to join our Health & Wellness Products Department for one of our clients. In this pivotal Entry Level role, you will provide exceptional support to our German-speaking clients, helping them with inquiries related to our range of health and wellness products.

Your fluency in German will enable you to effectively assist customers by addressing their questions about product details, order statuses, and wellness-related inquiries. Your expertise will play a crucial role in fostering customer satisfaction and loyalty in this growing sector.

Responsibilities

• Respond to customer inquiries in German through phone, email, and chat regarding health and wellness products
• Assist clients with order placement, product selection, and troubleshooting issues
• Document customer interactions and maintain accurate records in our CRM system
• C...