Mercier Consultancy is looking for a dedicated German Speaking Customer Service Representative to join our Grocery Delivery Services Department for one of our clients. In this vital Entry Level role, you will provide excellent support to our German-speaking customers, helping them navigate our grocery delivery platform and ensuring a smooth shopping experience.

Your fluency in German will be essential in assisting clients with inquiries related to their orders, product availability, delivery schedules, and any concerns they may encounter. You will play a key role in enhancing customer satisfaction and fostering a positive relationship with our grocery delivery service.

Responsibilities

• Deliver top-notch customer service in German through phone, email, and chat regarding grocery delivery services
• Assist customers with inquiries on product information, order tracking, and delivery issues
• Resolve customer complaints and provi...