Mercier Consultancy is excited to offer a fantastic opportunity for a German Speaking Customer Service Representative for our Client in the FinTech sector. In this vital role, you will provide exceptional support to our German-speaking customers, assisting them with inquiries related to financial products and services.

Your fluency in German will be essential for helping clients navigate our platforms, understand financial transactions, and resolve any issues they may encounter. You will play a crucial role in ensuring customer satisfaction and building long-term relationships in the rapidly evolving world of financial technology.

Responsibilities

• Provide outstanding customer service in German through phone, email, and chat regarding financial product inquiries
• Assist customers with account setup, transaction issues, and general inquiries about our services
• Resolve customer complaints effectively and in a timely manner
• Document al...