Mercier Consultancy is seeking a dynamic German Speaking Customer Service Representative for our Fashion & Apparel Department. In this exciting role, you will provide outstanding support to our German-speaking customers, helping them navigate our fashion and apparel offerings with ease.

As a key member of our team, your fluency in German will be essential in assisting clients with product inquiries, order processing, and resolving any issues they may face. Your passion for fashion and customer service will contribute significantly to enhancing the shopping experience for our clientele.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat regarding fashion and apparel products
• Assist clients with order placements, tracking, and returns
• Provide accurate information about products, sizing, availability, and promotions
• Document customer interactions thoroughly in our CRM system
• Collaborate w...