Patrique Mercier Recruitment FR is pleased to announce an opening for a German Speaking Customer Service Representative in the Biotechnology industry. This role is targeted at individuals who have a strong background in customer service and an interest in the life sciences, providing an opportunity to contribute to a dynamic and innovative sector.

Responsibilities

• Deliver exceptional customer service to German-speaking clients in the biotechnology sector via phone, email, and chat.
• Assist customers with inquiries related to biotechnological products, services, and technical support.
• Provide product information, facilitate orders, and handle returns and exchanges professionally.
• Resolve customer complaints efficiently while ensuring a high level of customer satisfaction.
• Maintain up-to-date knowledge of the company’s products, services, and industry standards.
• Document customer interactions accurately and contribute...