Mercier Consultancy MD is seeking proficient German-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services, and ensuring an outstanding customer experience.

Key Responsibilities

• Provide professional and courteous support to German-speaking customers via phone, email, and chat regarding Imperial Brands' products and services.
• Assist customers with questions, complaints, order processing, and after-sales support.
• Maintain accurate and updated records of customer interactions within the CRM system.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Stay informed about product developments, company policies, and industry regulations to provide accurate information.
• Contribute feedback to improve custom...