German-Speaking Account Manager – Customer Success & Optimization

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast-moving property and hospitality sector, you will provide ongoing support, optimize account performance, and contribute to account growth by implementing product and process improvements.

Key Responsibilities

Account Optimization & Retention

• Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and long-term partnerships.
• Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
• Collaborate with hosts to maximize listing quality through tailored account optimization strategies.

Pipeline Management

• Use Salesforce and other CRM/customer success tools to t...