Jobfind.gr is seeking German Customer Care Agents on behalf of a multinational company in Athens (city center).
A Customer Care Agent is responsible for delivering an excellent service to all customers by answering telephones, providing customer information, handling transactions, managing customer access, and dealing with customer complaints.
What you’ll be doing:
Manage inbound calls, emails, or live chatsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call-handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesRequirements:
Proven customer support exper...