Elevate customer engagement at Geotab as a Lifecycle & Support Communications Specialist. Focus on operational communication strategies and enhance customer experiences through effective messaging.
In this full-time role, you will manage transactional and support-related communications across Geotab's global customer base. Collaborate with teams such as Support, Product, and Engineering to design scalable communication programs. Your expertise in customer journeys will help keep customers informed and engaged post-sale.
Key Responsibilities:
• Execute operational and service communications effectively
• Collaborate with teams to gather operational requirements
• Develop lifecycle communications within approved platforms
• Maintain communication playbooks and templates
• Monitor performance metrics and provide insights
Requirements:
• 3+ years in email marketing or similar role
• 2+ years using Salesforce Marketing Cloud
• Experience with SaaS or subscri...