Elevate your career as a Contact Centre Telephony Technical Lead with Procom! This hybrid role demands expertise in Genesys Cloud systems and telephony infrastructure, requiring three onsite days in Calgary or Edmonton.
Procom is hiring for a skilled CCaaS Technical Lead on a 6-12 month contract, focusing on telephony systems and optimizing contact centre operations. This position requires the ability to guide implementation projects while ensuring users receive ongoing support. You'll directly engage with various business units and vendors to enhance solutions and facilitate smooth processes.
Key Responsibilities:
• Serve as a Genesys Cloud expert and infrastructure authority
• Lead technical aspects of Genesys implementations and designs
• Troubleshoot complex telephony issues and ensure rapid responses
• Create resources for user support and governance
• Identify innovations to enhance customer experience
Requirements:
• Deep expertise in Genesys Cloud and...