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General Manager - Small Format - 1 year contract

Company: Indigo Books & Music

Location: Ottawa, London

Posted: March 15, 2026

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Position Details

Job Description

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

KEY PERFORMANCE MEASUREMENTS

  • Employee Engagement
  • Net Promoter score
  • Sales to Plan
  • Store Profit

KEY ACCOUNTABILITIES

Talent

  • Supports and empowers team to make decisions, creating a highly engaged and high performing team.
  • Develops a high-performing leadership team that is accountable for creating a best-in-cl...