Job Description: The General Manager's primary responsibility is providing an exceptional customer experience while leading and maintaining the day-to-day operation of the store in compliance with policies and procedures. The General Manager is responsible to coach each team member's performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers. General Managers are committed to leading by example at all times, while working with team members in achieving the repair facilities KPIs.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan

Lead and manage all repair facility personnel

Oversee hiring, training, corrective action and termination

Prepare and manage the annual and monthly operating budget of the collision center

Forecast, target and track monthly sales, profit and expenses

Set ...